Body Shop Customer Service Rep at L0765 Carbone Body Shop — Carbone Body Shop, NY
Full job description
## Dealership:
L0765 Carbone Body Shop
# Carbone Collision
### Now Hiring a Body Shop Customer Service Representative (CSR)!
Schedule: Mon-Friday 8 am – 5 pm
You will be reporting to the Body Shop Manager. This is an onsite position in Utica, NY.
Our Collision Center is looking for a Customer Service Representative, or CSR, who excels at providing an excellent customer experience. Do problem-solving skills come naturally to you? Your target is to ensure excellent service standards, respond to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Respectful to customers.
- Respond promptly to customer inquiries.
- Communicate with customers through multiple channels.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions, transactions, comments and complaints.
- Other responsibilities as assigned.
Requirements
- Stay calm in stressful/emotional situations.
- Comfortable using computers.
- Assist customers through chat and email support.
- 3+ years of experience working with customer support.
- At least 18 years of age.
- Valid license in state of residence.
Hourly Rate: $16.00-$20.00
Actual pay offered may vary depending on experience, job-related knowledge, and location.
Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays and PTO
- Paid Family Leave
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs