IT Support Specialist at Pivotal Health — Williamsburg, NY

# About Pivotal Health

## Role Overview

We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office locations and continue to scale. You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally with all departments, and play a critical role in shaping IT Support. This role reports directly to our Director of IT.

## What You’ll Do

End-User & SaaS Support

• Provide day-to-day IT support for Google Workspace and Microsoft (PC/Mac) environments
• Administer and troubleshoot core SaaS applications; manage user access and licensing
• Troubleshoot hardware/software issues across Windows and Mac platforms
• Manage user lifecycle: onboarding, offboarding, and account provisioning/deprovisioning
• Deliver in-office, hands-on IT support and remote support for distributed employees
• Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation

Networking & Infrastructure

• Support and troubleshoot office networking (wired and wireless connectivity)
• Maintain core IT infrastructure and endpoint hardware

Video Conferencing & AV

• Support Zoom, Google Meet, and Microsoft Teams for meetings and collaboration
• Provide in-office AV support, including conference room setup and troubleshooting

Project Management

• Lead and coordinate IT projects from planning through completion
• Manage timelines, priorities, and stakeholder communication across initiatives

## Who You Are

• Strong foundational IT skills across Google Workspace and Microsoft (PC/Mac) administration
• Working knowledge of networking fundamentals
• Experience administering SaaS platforms
• Strong project management skills
• Comfortable supporting video conferencing (Zoom/Google Meet/Teams) and in-office AV
• Fast learner, able to make quick decisions and keep pace at a fast-moving tech company

## Why You’ll Love Working Here

Benefits Include:

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

## Employment Information

Work Authorization

Equal Employment Opportunity

Reasonable Accommodations

Background Checks

At-Will Employment