Technology Specialist at ALA Voya Retirement Insurance and Annuity Company — CT-Work@Home, CT

Profile Summary:

The Technology Specialist is responsible for the end-to-end delivery of the technical solutions provided to end users, ensuring the services are provided efficiently, effectively, and in line with Business expectations. The Technology Specialist performs the day-to-day delivery and performance, while participating in driving continuous improvement. They will act in partnership across the enterprise to successfully execute on behalf of the end users with our internal teams and external vendor partners. The Technology Specialist will also serve as an escalation point for end users when support items/platform issues are seen as unresolved per ‘normal process’.

Profile Description:

• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations.
• Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task.
• Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires
• Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.
• Implement and maintain best practices, processes, and standards for service delivery.
• Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
• Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.
• Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

Knowledge & Experience:

• 3-5 years of experience in service delivery, account management, or technical customer support related roles.
• Experience working in service delivery teams.
• Knowledge and experience of industry-standard service delivery methodologies is required
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• B.S or B.A preferred but not required.
• Securities / Financial Services industry experience required, broker-dealer experience preferred; minimum 1yr.
• FINRA licensure preferred

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Compensation Pay Disclosure:

$77,580 - $96,980 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

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