Enterprise Change Management Lead, EPMO at NAC Voya Services Company — Hartford, CT

Enterprise Change Management Lead, EPMO

Role Overview

As an Enterprise Change Management Lead, EPMO, you will help leaders and teams move from strategy to adoption by defining and driving change strategy for large-scale transformations. You will also provide targeted change consulting to initiatives with lower stakeholder impact, ensuring change is understood, embraced, and sustained.

The Enterprise Change Management Lead partners with business stakeholders, program and project managers, HR, communications, training, technology, and other enterprise partners to bring the voice of the business into planning and governance. Success in this role is measured by stakeholder adoption, business readiness, lasting behavior change, business outcomes, and realized value.

Key Responsibilities

Change Strategy & Transformation Leadership

• Lead and drive change strategy for large-scale transformations, helping leaders align around the change, prepare the organization, manage resistance, reinforce adoption, and realize value.
• Assess who is impacted, what will change, where adoption risks exist, and what leaders and teams need to be ready.
• Develop and execute practical change strategies, stakeholder engagement plans, readiness approaches, resistance management plans, and sustainment plans.
• Consult on lower-impact initiatives by tailoring change support to the size, complexity, stakeholder impact, and adoption risk of the change.
• Bring the people side of change into initiative planning, governance routines, change risk management, and executive decision-making.

Adoption, Readiness & Sustainment

• Help leaders and impacted teams understand why the change matters, what will be different, how they will be supported, and how success will be measured.
• Advise sponsors and leaders on how to build alignment, reinforce accountability, address resistance, and visibly champion the change.
• Assess and report business readiness throughout the change and delivery lifecycle, including leader readiness, stakeholder awareness, process readiness, training readiness, operational readiness, and sustainment risks.
• Partner with HR, communications, training, business stakeholders, technology, and delivery teams to shape messaging, learning plans, engagement materials, reinforcement activities, and transition support.
• Define sustainment approaches that help new behaviors, processes, tools, and ways of working take hold after implementation.

Change Metrics & Value Realization

• Create change reporting that gives leaders clear visibility into adoption, readiness, resistance, sustainment, and expected benefits.
• Define and track practical measures of adoption, readiness, engagement, training, and value realization.
• Surface adoption risks, barriers, and decision needs early so leaders can act before outcomes are compromised.

Business Outcomes & Benefits

• Partner with business sponsors and delivery leaders to connect change activities to business outcomes, value drivers, and expected benefits.
• Help define measurable adoption and business outcome indicators that show whether the organization is realizing value from the change.
• Provide insight into adoption or readiness gaps that may create risk to business outcomes, operational performance, customer experience, or expected benefits.

Partnership, Influence & Advisory Support

• Serve as a trusted change advisor to business, technology, HR, communications, training, finance, risk, and delivery leaders.
• Shape executive discussions by translating stakeholder impacts, adoption risks, readiness insights, and business implications into clear options and recommendations.
• Serve as a liaison between leadership, business stakeholders, and initiative teams to ensure change priorities, adoption needs, and business outcomes remain aligned.
• Coach and mentor project managers, project leaders, business partners, and team members on change management best practices, helping build broader organizational understanding and consistent application of the discipline across initiatives.
• Represent the EPMO in enterprise forums, steering committees, and governance bodies as the voice for adoption, readiness, and realized value.

Knowledge, Skills, Abilities

Required

• Demonstrated experience leading organizational change for large-scale transformations, including initiatives with significant stakeholder, process, technology, operating model, or culture impacts.
• Strong understanding of organizational change management methods, including change impact assessment, stakeholder analysis, business readiness, leadership alignment, communications, training, resistance management, sustainment, and benefit realization.
• Proven ability to develop and execute change strategies that drive adoption, readiness, behavior change, and realized business value.
• Experience defining and using adoption, readiness, engagement, training, sustainment, and benefit realization metrics to assess progress and inform decisions.
• Strong executive presence with the ability to influence, challenge, coach, and advise senior leaders, business sponsors, and cross-functional partners.
• Ability to partner effectively with business stakeholders, program/project managers, HR, communications, training, technology, finance, risk, and delivery teams.
• Critical thinker with the ability to identify change risks, diagnose adoption barriers, surface leadership decisions, and recommend practical mitigation strategies.
• Enterprise mindset with the ability to connect change activities to business outcomes, value drivers, and expected benefits.
• Collaborative, clear, and decisive communicator with the ability to translate complex change impacts into practical guidance for leaders and teams.
• Bachelor’s degree or equivalent work experience required.

Preferred

• Experience supporting enterprise transformations involving technology implementation, operating model change, process redesign, customer experience, workforce transformation, or large-scale business capability development.
• Experience consulting across a portfolio of initiatives and tailoring change management rigor based on change size, complexity, stakeholder impact, and adoption risk.
• Experience building change capability, tools, templates, playbooks, or standards within an EPMO, transformation office, or enterprise delivery organization.
• Experience using adoption, readiness, and benefit realization data to support executive decision-making.
• Familiarity with project, program, Agile, product, or hybrid delivery environments.
• Prosci AKDAR certification, CCMP certification, or other recognized organizational change management certification

Compensation Pay Disclosure:

$100,070 - $157,470 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

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