Quality Assurance Coordinator at Carvana — Hoffman Estates, IL

Pay Range: $19.50 - 20.50

About Us

Role and Team

• Reporting to the Reconditioning  Manager or other designated manager, assures the quality of the Detail Shop process “First Time Right” is applied by Detailers. Communicate with the detail line staff concerning quality and production goals, expectations, and be the first point of contact per detail line.

Responsibilities

• Inspect the quality of work done by each team member, identify vehicle quality that does not meet company standards.  Communicate with team members in a positive and collaborative manner when quality does not meet standards.
• Identify the strengths of detailers to effectively create their assignments within the detail process.
• Ensure proper techniques and procedures are being implemented by team members.  Train team members on standard operating procedures for vehicle detail.
• Assist on the detail line and perform final detail tasks as needed
• Maintain a professional appearance, orderly work environment and friendly disposition.  Assist with shop cleaning and basic equipment maintenance
• Maintain a clean and safe work environment. Report all incidents to management immediately.
• Properly log the vehicle information into the computer upon satisfactory completion of inspection.
• Photograph and stage vehicles to ensure focused and clear pictures per standards.
• Return customer’s vehicles in clean condition.
• Run inventory reports for the detail shop.
• Advise the designated Manager of all equipment breakdowns and required maintenance immediately.
• Any other duties assigned by the designated manager

Skills and Attributes

• Team player who can collaborate well with multiple departments, customers and vendors
• Strong customer service skills
• High degree of safety focus
• Proven ability to multitask while maintaining attention to detail
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Qualifications

• High School Diploma or GED preferred.
• Ability to use cleaning tools such as vacuums, pressure washer, drill, cleaning chemicals and jump boxes
• 1 - 2 years of auto detailing experience preferred
• Auction knowledge and experience preferred
• Proficient computer skills
• Well-organized and responsible with an aptitude in problem-solving with strong multitasking skills
• Ability to adapt to changing work environments, including exposure to excessive weather conditions (heat/cold).
• Proficient computer skills.
• Must be 18 years of age with a valid driver’s license and driving record that meets company requirements

ADESA Values

• Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
• We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.
• Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Other Requirements

• The physical activity requirements of the position range from Light to Medium Physical Work.
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

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