Medical Executive Assistant / Care Coordinator (Part-Time) at Winning Assistants — Remote

### Medical Executive Assistant / Care Coordinator (Part-Time)

Position Type: Part-Time Work Schedule: Monday–Friday Work Hours: 8:00 AM – 12:00 PM Pacific Time (PST)

Preferred Schedule (Ideal, if possible):

• Monday: 8:00 AM – 12:00 PM
• Tuesday: 2:00 PM – 6:00 PM
• Wednesday: 8:00 AM – 12:00 PM
• Thursday: 1:30 PM – 5:30 PM
• Friday: 8:00 AM – 12:00 PM

Salary: $5–$6/hour Workplace: Remote Preferred Candidate Location: Philippines

### Description

### About the Company

Join a growing functional medicine practice dedicated to helping adults and children heal eczema and other chronic conditions through a proven root-cause approach. We are committed to delivering compassionate, patient-centered care while making a meaningful difference in our patients' lives.

### Position Overview

We are seeking a proactive and organized Medical Executive Assistant / Care Coordinator to support patient care, front desk operations, and administrative tasks. You'll serve as a primary point of contact for patients, helping ensure a smooth and positive experience while supporting the day-to-day operations of the practice.

In addition to patient-facing responsibilities, you may have the opportunity to support marketing initiatives and business operations when your primary responsibilities have been completed.

### Primary Responsibilities

Care Coordination & Front Desk Support

• Serve as the primary point of contact for patients and guide them through the appropriate next steps in their care.
• Schedule appointments and respond to patient and administrative inquiries.
• Coordinate patient care and follow-up activities.
• Process prescription refill requests.
• Provide front desk and administrative support.

Laboratory Coordination

• Monitor, upload, and document laboratory results in Healthie EMR.
• Assist patients with laboratory-related questions and basic troubleshooting.
• Perform laboratory insurance eligibility verification when needed.

Note: The provider orders all laboratory tests. Your responsibilities begin once laboratory results become available.

Marketing & Business Support (As Time Permits)

After completing patient-facing responsibilities, assist with:

• Assist with Instagram and social media, marketing reports, KPI tracking, affiliate management, supplement inventory, and other business support tasks after primary patient care and administrative responsibilities have been completed.

### Additional Responsibilities

• Provide general administrative support.
• Support other operational tasks assigned by the practice.
• Assist with social media content and management as needed.

### Performance Expectations

Performance reviews will be conducted every three months and will evaluate:

• Communication with patients
• Communication and collaboration with the team
• Timeliness in completing assigned tasks
• Accuracy and quality of work
• Professionalism and quality of patient interactions

Requirements

### Experience

• At least 1 year of experience as a Medical Executive Assistant, Care Coordinator, or Medical Virtual Assistant supporting a US healthcare practice.
• Comfortable handling patient-facing administrative responsibilities, including scheduling appointments and care coordination.
• Atleast 1 year of experience with laboratory coordination or laboratory-related administrative responsibilities is preferred.
• Proficiency in EMR documentation. Proficiency in EMR documentation. Experience with Healthie EMR is a plus.
• Experience performing insurance eligibility verification is preferred.
• Functional, naturopathic, or integrative medicine experience is a plus
• Basic marketing, KPI reporting, or data tracking experience is a plus.
• Experience with supplement or inventory management is an advantage.

### Skills & Qualifications

• Excellent verbal and written English communication skills with a professional, patient-centered approach.
• Strong organizational, multitasking, and time management skills.
• Detail-oriented, proactive, and able to work independently with minimal supervision.
• Dependable and committed to building a long-term working relationship.
• Passionate about delivering exceptional patient service with professionalism.

### Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

### Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.