Director, Lead Consultant at TIAA — Charlotte, NC

Business Continuous Improvement The Business Continuous Improvement Manager job oversees the operations of improvement projects from initial research and assessment stages through the transition phases up to and including delivery. Establishing operational plans for this job area, this role collaborates with functional teams across the organization to develop and implement new products, processes, standards or operational plans that will have an impact on the achievement of functional results. This job also evaluates metrics to measure the impact of process enhancements after they are implemented by the organization. This job is a recognized master in the Continuous Improvement discipline.

Key Responsibilities and Duties

• Oversee process improvement and continuous improvement analysis to identify potential upgrades to ensure business unit goals achievement.
• Advises functional teams across the organization to determine needs for business improvements and develop possible business solutions.
• Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization’s new products and processes.
• Coordinates with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Forecasts and presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large processes in the continuous improvement space, along with guiding and mentoring lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level 9IC

Required Qualifications

• 5 years required (7 years preferred) of process, operations or consulting experience.
• 5 years required (7 years preferred)of experience working autonomously, tracking metrics, sharing results with leadership.
• Proficient use of MS Office products - Excel, Word, PowerPoint, etc.

Preferred Qualifications

• Bachelor's degree.
• Working knowledge of TIAA products and services.
• Onboarding/ implementation/ participant communication knowledge is preferred.
• Retirement & Retail financial services experience.
• Management Consulting or Process / Operating Model design experience.
• Comfortable presenting and taking direction from executive leadership.
• Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred.
• Process improvement, change management, and/or project management experience utilizing agile framework including root/cause analysis.
• Knowledge of and familiarity of the Scaled Agile Framework (SAFe).

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

2026-07-22

Base Pay Range: $134,000/yr - $172,000/yr

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