Operations Director (Remote - US Base) at Sutherland — Rochester, NY

Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven, supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the leadership expertise to accelerate our success, we want to work with you!

In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment

Department Leadership: Manage daily operations and long-term projects for your specific unit.

Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.

Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.

Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements.

Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.

Our most successful candidates will have:

• Education: Bachelor’s degree in a relevant field.
• Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
• Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred.
• Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
• Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.
• Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.