Project Manager I - Eurofins Environment Testing- Knoxville, TN at Eurofins

This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities

Project Set-up:

• Review and set up project in LIMS (laboratory information management system)
• Add notes, review documentation, manage orders and contracts
• Communicate project details to Operations
• Initiates project kick off with client and applicable staff
• Works with Operations to ensure the lab has capacity for the work
• Create bottle orders and schedule couriers/field samplers
• Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition

Sample Receipt:

• Manages incoming work
• Reviews and resolves any sample log-in issues, sends client sample receipt confirmation
• Informs client of any log-in discrepancies
• Reporting:
• Review job list daily and manage due dates
• Communicate any expected delays to client
• Review reports, confirms the information is correct, issues final report to client by due date
• Data upload, completes and submits state reporting forms
• Compiles case narratives

Invoicing:

• Set up delivery route
• Review final invoice before sending to client
• Generates credit/debit memos, submits them for approval
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Work with collections on Accounts Receivable

Client Set-up:

• Request new client review
• Communicate lab capabilities to client, confirm sales assignments with Business Development Manager
• Take new quote requests from clients, review contract requirements, review purchase orders
• Submit purchase orders for approval

Account Maintenance:

• Follow up calls and visits with clients
• Provide technical support
• Forward leads and opportunities to the sales team
• Forecast upcoming work
• Submit client complaints and participates in corrective action
• Communicate issues/complaints to sales and follow up with clients

Quotes and Proposals:

• Initiate project reviews with Operations, QA and subcontract labs
• Quote generation and approvals
• Confirm client contracts and pricing, confirm lab meets certification requirements
• Create quotes, submit them for approval, send to clients
• Update status in Laboratory Information Management System

Other duties as assigned.

Basic Minimum Qualifications (BMQ):

Education/Experience (BMQ):

Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree

Experience

6 months of client-relationship/customer service experience

Prefer some bench chemist or field experience

Requires additional lab training in methods and QA across multiple departments

Ability and/or Skills (BMQ):

• Eurofins services, products, testing capabilities, technology, production, and support systems
• Program specifications and laboratory procedures
• Environmental regulations
• Process improvement methods
• Quality assurance program plan
• Contract compliance
• Laboratory methods and techniques
• Basic knowledge of the LIMS
• Strong interpersonal, communication and problem solving skills
• Effective time management
• Strong organizational skills
• Leadership skills
• Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Multi-tasking
• Adaptability and flexibility
• Ability to ensure requirements for On-Time Delivery are met
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.
• Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday dayshift with overtime as needed. Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply.

Salary starting at $62,000/yr.