Senior Ecommerce Project Manager at Corporate J. Crew Group, LLC — New York, NY

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Overview

The Senior Project Manager will actively manage the delivery of exciting new consumer-facing functionality to J.Crew Group brand websites (jcrew.com, factory.jcrew.com) via both large-scale initiatives and short-burst enhancements. This individual will manage both the day-to-day scrum ceremonies, as well as scheduling and participating in backlog refinement, scope discussions, design sessions, and sprint planning. This role ultimately serves as a liaison between the Business / Product teams as well as Engineering, QA, and Web Operations. To ensure ongoing success for all, this individual puts the team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in.

Responsibilities

• Responsible for driving the building and implementation of enhanced web experiences for J.Crew Group websites – jcrew.com, factory.jcrew.com
• Where needed, this role will flex outside of digital, as well as support organizational peak readiness and execution.
• Lead daily stand-ups, assist in impediment removal, and work closely with Product partners for backlog refinement activities, sprint planning, and overall delivery.
• Ability to flex between Scrum master duties and Agile methodologies, and pivot to traditional waterfall delivery as dictated by Project needs.
• Support the front-end and back-end Code Release process by working closely with Tech Operations on moving stories from development to QA, and to final build.
• Partner with QA, Engineering, DevOps, and PMO to improve workflows and processes that empower a streamlined CI/CD process
• Act as a support for site issue resolution in both production and lower environments.
• Work closely with the business and tech to enable the creation and application of A/B tests for new site experience while supporting the evaluation of test results and customer interactions.
• Partner with vendors to introduce new integrations and functionalities, while ensuring existing products and tools continue to meet business needs.
• Support the engineering team by creating temporary website features and applying bug fixes in between release cycles utilizing HTML, CSS, and JavaScript.
• Partner with cross-functional teams to coordinate overlapping operational efforts.
• Ensure all work is tracked in our workflow tool, JIRA, and collaborate via multiple software tools.
• Manage budget for team including quarterly CEA submissions, accruals, forecasts, and invoice reviews.

Qualifications

Required:

• BA/BS
• Excellent verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
• Strong organizational skills
• A true team player looking to improve experiences for customers as well as their business and technical team members
• 3-5 years of relevant eCommerce experience

Preferred:

• BA/BS in Computer Science backgrounds is preferred but not required
• Agile and Waterfall delivery methodology working knowledge
• Experience in software workflow tools like Smartsheet/JIRA/Confluence and collaboration tools like Microsoft Teams
• Desire to evolve the overall operations landscape, documenting new guidelines, standards, and strategies
• Thrives in a quick-turn, fast-paced environment with multiple stakeholders, business partners, and varying team structures

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Salary Range: $120,800.00 - $155,400.00