0050 US00-REMOTE-US90 · New York, NY

Service Department Assistant (Brooklyn, NY) at 0050 US00-REMOTE-US90 — New York, NY

Full-timeNew York, NY$20–$31/hourPosted 2026-07-23Apply on Workday
Apply at 0050 US00-REMOTE-US90 Let Jobeezy apply

Full job description

### Job Title

Service Department Assistant (Brooklyn, NY)

### Job Description

Support the end-to-end administration of customer cases and work orders by ensuring accurate documentation, coordinating follow-up activities, resolving operational exceptions, supporting billing processes, and driving continuous improvements that enhance service delivery, operational efficiency, and customer satisfaction.

Your role:

  • Coordinating vendor services, preventative maintenance scheduling, parts ordering, purchase requests, and follow-up on quotes, deliveries, and repairs. Managing service work orders, ensuring required documentation is complete, tracking open activities, and supporting work order closure.
  • Supporting inventory and asset management activities, including equipment registrations, database updates, asset additions/deletions, and audit readiness.
  • Providing administrative support for reporting, customer requests, vendor coordination, work order follow-up, and operational activities supporting the site lead and area service manager. Supporting billing and financial activities, including invoice verification, purchase order tracking, billable event documentation, reconciliation support, and follow-up with internal finance teams.

You're the right fit if:

  • You’ve acquired 1+ years of experience in customer service and order processing.
  • Your skills include data entry, documentation and reporting, administrative support, service operations, regulatory compliance, financial acumen, billing processes, accounting.
  • You have at least a high school diploma.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • Must be able to adhere to onsite schedule: Monday–Friday, 8:00 AM–4:30 PM ET. Brooklyn, NY.

How we work together

This is an onsite role.

About Philips

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details

The pay range for this position in New York is $20.00 to $31.00 per hour plus overtime eligible.

Additional Information

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to New York City, NY.