Front Desk/Operations at Alpha Fit Club Glen Rock — Newark, NJ
Full job description
Benefits
- Employee discounts
- Flexible schedule
- Opportunity for advancement
About Alpha Fit Club Your Role as Front Desk/Operations
Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community.
As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.
Key Responsibilities ● Member Experience & Customer Service ○ Greet members with a warm, welcoming attitude ○ Assist with check-ins and class bookings ○ Provide information on membership options, promotions, and policies ○ Address member inquiries, concerns, and feedback professionally ● Sales ○ Actively promote and sell memberships and class packages ○ Educate members on promotions, add-ons, and benefits to enhance their
experience
● Operational Support ○ Maintain a clean, organized front desk and lobby area ○ Support trainers and coaches with class transitions and studio upkeep ○ Troubleshoot minor tech issues with check-in systems and class software
Qualifications & Skills ● Strong interpersonal and communication skills ● Sales-driven with the ability to upsell and close deals ● Ability to multitask in a fast-paced environment ● Comfortable with technology and gym management software ● Passion for fitness and a team-oriented mindset
Schedule & Availability ● Part-time positions available ● Must be available for early mornings, evenings, and weekends as needed.
Why Join Alpha Fit Club? ● Be part of a growing fitness community ● Competitive pay and membership perks ● A dynamic, supportive team environment