General Manager - Chicago Premium Outlets at Tapestry, Inc. — Aurora, IL

The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager/Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds and mentors high-performing teams, leverages market insights and forecasts to set goals, and executes initiatives that elevate customer experience and profitability. The GM also serves as a leader within the district/region, providing strategic and HR support as needed.

Key Responsibilities:

Sales & Business Strategy

• Set and track sales/productivity goals; adjust strategies based on trends and market shifts.
• Forecast sales, plan payroll, and align hiring plans with business needs.
• Partner with leadership and corporate teams to implement operational processes and ensure product flow.

Customer Experience

• Model and coach selling/service standards; lead team selling and floor leadership.
• Develop clienteling strategies to build long-term customer relationships and brand loyalty.
• Act as a trusted fashion advisor; share trends and styling insights.
• Resolve customer issues promptly with a solution-oriented approach.

Team Leadership & Development

• Recruit, onboard, and retain top talent; maintain strong bench strength.
• Evaluate performance, provide feedback, and create development action plans.
• Foster an inclusive, collaborative, high-energy culture; recognize and reward performance.

Operations & Compliance

• Own daily operations: scheduling, payroll, inventory, HR, and loss prevention.
• Maintain store presentation standards and ensure adherence to POS and operational policies.
• Utilize retail systems and reporting tools effectively.

Communication & Collaboration

• Communicate clearly and professionally; model active listening.
• Build trusting relationships with peers and corporate partners; keep leadership informed.
• Uphold ethics, compliance, and alignment with company goals.

Requirements

• 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development. A combination of education and experience will be considered
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Our Competencies for All Employees

Americans with Disabilities Act (ADA)

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Base Pay Range