Client Partnership Manager - Global, Remote at Magic

About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital ) and over $30M in funding to date. We are fully remote across Asia and US time zones. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page What You'll Own As a Client Partnership Manager, you will carry a book of 10–15 VIP accounts — US-based founders and executives who have committed to Magic's services long-term. You own every dimension of those relationships: • Proactive health monitoring: reviewing account signals, usage trends, engagement patterns, and behavioral shifts before clients raise concerns • Strategic onboarding: translating client goals into structured success plans during weeks 1–5, setting the foundation for retention and growth • Revenue retention: maintaining 99%+ GRR across your book through early intervention, relationship depth, and systematic risk management • Revenue expansion: identifying growth opportunities your clients haven't named yet, building the business case with data, and closing the additional engagement — not processing a client request • Executive-level QBRs: delivering quarterly business reviews to founders and C-suite that tell a strategic story, not a status update • VA performance advocacy: working with Account Leads and Success Coaches to ensure Magic's talent is performing at the standard clients expect • Cross-functional collaboration: partnering with Recruitment Operations when clients need additional or replacement talent, and with the CS leadership team on retention strategy Our Hiring Process Apply - Application + Pre-Qualifying Questions HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit) 24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role. 2nd Level Interview — Panel interview with Senior CSMs 3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills Final Interview — 1-on-1 with Head of Sales & Customer Success Background Check + Vetting Job Offer