Trade Inside Sales Support Specialist - Seasonal/Part-time at Ernesta — Charlotte, NC

About Ernesta:

About You:

About the Role

Seasonal Employment

• In-person, Part-time (up to 29 hours/week)
• Duration: Hire date through January 30th, 2027
• Hourly Rate: up to $30/hour

What You’ll Do

• Support Trade Account Executives with administrative tasks throughout the sales cycle
• Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
• Deliver exceptional design and product expertise to Trade clients
• Support the trade sales team through communication and proactive outreach
• Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
• Advise Trade clients on how to size, floor plan layouts, and material selection
• Ability to navigate between multiple software applications
• Maintain a clean, organized, and on-brand showroom that delights Trade clients at every touchpoint
• Spread kindness through every touchpoint, creating brand fans!
• This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC

Qualifications Include:

• 2+ years of experience in a consumer-facing role, working with the Trade industry.
• 2+ years of customer service and/or direct consumer sales
• High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
• Solutions oriented with sound judgment, business sense, and high integrity
• Willingness to work in a collaborative environment and wear many hats
• Great time management and organizational skills
• Flexible schedule, including weekend and holiday hours

Nice to Have:

• Knowledge and enthusiasm for the design industry
• Home furnishings or design industry experience.
• BA or experience working in a creative field, interior design, art history, architecture, etc.
• Account management experience

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