Medical Support Assistant at International SOS Government Medical Services — Aurora, CO

Employment Type: Full-Time

Key Responsibilities

• Schedule, reschedule, and coordinate patient appointments while helping manage provider schedules in accordance with Veterans Health Administration (VHA) scheduling guidelines.
• Coordinate referrals and appointments with specialty clinics to help ensure timely access to ongoing patient care.
• Review, document, scan, upload, and maintain clinical and administrative information within the electronic health record (EHR).
• Obtain and update patient demographic and medical information while ensuring accurate documentation and record maintenance.
• Respond to telephone calls, secure messages, chat messages, and patient inquiries while accurately routing communications to the appropriate clinical or administrative staff.
• Welcome Veterans and visitors by assisting with patient check-in, check-out, registration, and appointment-related inquiries while directing questions to the appropriate staff.
• Communicate effectively with internal and external customers to coordinate appointments, services, and administrative activities.
• Provide patients with administrative information that helps resolve concerns while referring all medical questions to the appropriate healthcare professional.
• Support clinical staff by providing guidance on established administrative processes and scheduling procedures.
• Perform additional administrative and patient support duties as assigned to maintain efficient daily clinic operations.
• Maintain patient privacy and confidentiality while following HIPAA, VA, and organizational policies.

Requirements

• High school diploma or GED.
• 6+ months of customer service experience.
• U.S. Citizen or Permanent Resident Card is required.
• Oral and written English proficiency.
• Basic computer proficiency.
• Typing speed of at least 50 words per minute.
• Working knowledge of basic medical terminology.
• Ability to obtain and maintain a VA Public Trust clearance.

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