Ski School Operations Supervisor - Snowmass Winter 26-27 at Aspen Skiing Company — Snowmass Village, CO

The Treehouse Operations Supervisor oversees the daily operations of the children’s center, ensuring a safe, efficient, and engaging environment for both guests and staff. This role is responsible for upholding operational excellence, driving a culture of hospitality, and fostering memorable guest experiences. Serving as a hands-on leader, the supervisor provides guidance, support, and accountability to staff while collaborating across departments to achieve organizational goals. This position reports to the Director of Children’s Programs.

• Applications for this role will be accepted on a rolling basis
• The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus

Essential Job Functions / Key Responsibilities

• Oversee daily Rental Operations, ensuring all equipment is properly maintained, sized, and available to deliver a seamless guest experience
• Manage rental and retail product inventory, including re-orders, inter-store transfers, substitutions, and support for annual ski buy planning
• Ensure rental and lesson guests are properly outfitted, partnering with Ski & Snowboard School staff to create a safe and positive first impression
• Maintain expert proficiency with rental systems and ski tech procedures to support accurate equipment fitting and efficient guest flow
• Uphold the highest safety standards by accurately processing liability documentation, completing equipment testing, and coordinating with the legal department as needed
• Oversee daily setup, operation, and teardown of the S3 6 & under Magic Carpet in collaboration with S3 staff, ensuring a safe and welcoming learning environment
• Ensure compliance with Tramway Safety Board and OSHA regulations, including signage, licensing, operating procedures, and evacuation protocols
• Monitor and maintain the overall appearance and functionality of the Treehouse facility, including cleanliness, stocking, and snow removal, to ensure a guest-ready environment
• Coordinate with property services and maintenance teams to resolve facility issues quickly and efficiently
• Lead and develop Treehouse staff through hiring, scheduling, assigning duties, coaching, and performance evaluation, fostering a culture of excellence and hospitality
• Identify and implement improvements to enhance operational efficiency and overall guest satisfaction within areas of oversight
• Other duties as assigned

Education & Experience Requirements

• Must be 21 years or older
• High School Diploma or equivalent required, college degree in recreation, hospitality, or related field preferred
• Minimum of 3 full seasons of experience in the winter sports industry required, with an understanding of ski school, ski rental or resort operations
• Minimum of 1 year of supervisory experience preferred

Knowledge, Skills & Abilities

• Proficiency in computer systems including point-of-sale (POS), scheduling software, and Microsoft Office Suite
• Knowledge of ski and snowboard equipment fitting, rental processes, and ski tech procedures
• Familiarity with ski & snowboard school (S3) operations, including scheduling, lesson coordination, and guest experience management
• Knowledge of safety regulations, risk management, and emergency response protocols, including Tramway Safety Board and OSHA compliance
• Skill in managing rental/retail inventory, product ordering, and inter-store coordination
• Strong leadership skills with the ability to hire, train, schedule, and evaluate staff performance
• Ability to foster a safe, positive, and engaging work environment for employees and guests
• Ability to maintain facility operations, ensuring cleanliness, stocking, and coordination with maintenance and property services
• Ability to collaborate effectively with S3 instructors and cross-departmental partners to deliver seamless guest experiences
• Excellent guest service skills, with the ability to address inquiries, resolve complaints, and enhance overall satisfaction
• Ability to anticipate operational needs, adapt to challenges, and implement solutions that support efficiency and guest safety

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster