Customer Service Representative - Intern at 741 Crane Pumps & Systems PFT Corp. — Piqua, OH

BASIC FUNCTION:

The Customer Service Intern provides support for the organization’s customers by providing the highest level of customer service possible.

RESPONSIBILITIES AND DUTIES:

• Serve as the primary point of contact for customer inquiries via phone and email
• Collaborate with internal teams (sales, operations, production) to resolve issues
• Provide timely follow-up and maintain strong customer relationships
• Enter and maintain accurate data in relevant systems
• Support additional administrative or customer service tasks as needed
• Provide information to the customers regarding: order status, product availability, product pricing, bill of materials
• Other duties as assigned

QUALIFICATIONS AND SKILLS:

Minimum Qualifications:

• Currently pursuing an associate degree
• Strong problem-solving skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and internal systems
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications:

• Previous internship experience
• Positive attitude and team-oriented mindset
• Willingness to learn and adapt quickly
• Strong problem-solving skills
• Commitment to providing a high level of customer service

Work Authorization