Supervisor, Credit & Collections at Byram Healthcare Centers Inc — Downers Grove, IL

The anticipated pay range for this position is $60,200.00-111,800.00 Annual

Schedule M-F from 8.30-5 pm and it can be on-site, hybrid or remote depending on your location.

Position Overview

The Credit & Collections Supervisor is responsible for leading and managing a team of collectors to ensure timely and effective collection of outstanding accounts within the healthcare/insurance space. This role plays a key part in overseeing daily operations, handling escalations, improving collection strategies, and ensuring compliance with internal policies and industry regulations.

Key Responsibilities

• Supervise, coach, and develop a team of 10–20 collections agents to achieve individual and team performance goals.
• Monitor daily collection activities and ensure productivity, quality, and compliance standards are met.
• Handle and resolve escalated customer or client issues in a timely and professional manner.
• Review accounts receivable aging reports and implement strategies to reduce outstanding balances.
• Ensure adherence to healthcare insurance billing and collections processes.
• Collaborate with cross-functional teams (billing, finance, operations) to resolve discrepancies and improve workflows.
• Track and analyze performance metrics (KPIs) and provide regular reporting to management.
• Conduct performance evaluations, provide feedback, and implement development plans for team members.
• Identify opportunities for process improvement and drive operational efficiencies.
• Ensure compliance with company policies as well as healthcare and regulatory standards

Qualifications

• Minimum 3 years of leadership or supervisory experience in collections.
• Proven experience in healthcare insurance collections (highly preferred).
• Basic knowledge of healthcare processes, billing, and collections.
• Strong experience managing collections teams in a high-volume environment.
• Experience handling escalations and complex account issues.

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and conflict resolution abilities
• Analytical mindset with attention to detail
• Ability to meet deadlines and manage multiple priorities
• Strong problem-solving skills
• Results-driven and performance-oriented

Technical Skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook; PowerPoint a plus)
• Experience with collections systems and reporting tools is preferred
• Ability to analyze data and generate reports

Teammate Benefits

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

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