Customer Care Assistant - Seasonal/Part-time at Ernesta — Charlotte, NC

## About Ernesta

## About the Role

## What You'll Do

• Deliver a warm, thoughtful, and efficient customer experience across email, phone, chat, and SMS.
• Respond to customer inquiries related to orders, shipping, delivery scheduling, product information, rug care, and general support.
• Troubleshoot customer concerns and partner with internal teams to resolve issues quickly and accurately.
• Maintain a high level of accuracy while managing multiple customer conversations and priorities.
• Help customers feel confident and cared for throughout their purchasing journey.
• Learn Ernesta's products, policies, and systems to provide knowledgeable and consistent support.
• Contribute to a collaborative team environment during a high-volume seasonal period.
• This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC.

Seasonal Employment

• In-person, Part-time (up to 29 hours/week)
• Duration: Hire date through January 30th 2027
• Hourly Rate: up to $25/hour

## Qualifications

• 1–3 years of experience in customer service, hospitality, retail, or another customer-facing role.
• Exceptional written and verbal communication skills.
• Naturally empathetic with a passion for helping people and solving problems.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Comfortable learning new technology and working across multiple systems.
• Detail-oriented with sound judgment and a positive, team-first attitude.
• Passion for home design, interiors, or creating exceptional customer experiences is a plus.
• Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom.

## Nice to Have

• Experience using customer support platforms such as Gladly, Shopify, or Salesforce.
• Experience supporting ecommerce or direct-to-consumer brands.
• Interest in interior design, home décor, or architecture.

## Why Join Ernesta?

## Equal Opportunity Employer

#LI-Onsite