100000 Motorola Solutions, Inc. · Fort Worth, TX

ASG Support Technician - Entry Level at 100000 Motorola Solutions, Inc. — Fort Worth, TX

Full-timeFort Worth, TX$35,000–$40,000/yearPosted 2026-07-17Apply on Workday
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Full job description

Company Overview

Department Overview

DRN, a subsidiary of Motorola Solutions, is a pioneer in video analysis. We are a leading global provider of data and image analytics, specializing in vehicle location intelligence. Our platform leverages machine learning, artificial intelligence, and a massive network of mobile License Plate Reader (LPR) cameras to provide critical data to public safety and commercial sectors. By maintaining the world’s largest shareable database of vehicle location information, we help our customers shorten response times and improve the speed and accuracy of investigations.

Job Description

***This Position may become Hybrid and require travel 2 days a week to a local office

As a Tier 1 Support Technician you will provide excellent customer service to new and existing customers by independently installing, and supporting software and hardware equipment. The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

Duties and Responsibilities:

  • With remote access to customer systems, Install the company’s proprietary Software.
  • Provide courteous and knowledgeable support over the phone, via email.
  • Ensure timely and accurate set up of all systems
  • Phone Support during regular business hours and on-call availability during off hours
  • Monitor Chat sessions to assist other team members
  • Follow the department process, procedure, and metrics.
  • Maintain a log of customers issues, interactions, and steps taken to assist the caller in the department ticketing system
  • Train customers on use of systems including software, hardware and installation.
  • Multi-task and have excellent time management skills
  • Understand the severity of an issue and escalate issues efficiently and appropriately.
  • Demonstrated strong work ethic

****Schedule is subject to business needs and availability****

Preferred Schedule

  • Monday - Friday - 3pm-11:30pm CST

Position requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.

Target Base Salary Range - $35,000 to $40,000 USD

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Basic Requirements

  • H.S. Diploma or Equivalent
  • 2+ years of experience in Customer Service, Call Center or Technical Support
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10% Relocation Provided

None Position Type

Experienced Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement