Customer Care Advisor at Busey Bank — Edwardsville, IL

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & Experience

Knowledge of:

• Strong organizational skills
• Basic knowledge of web browsers, digital offerings and products and services
• Have or the ability to obtain Busey account with online/mobile banking

Ability to:

• Leverage strong interpersonal, written, and verbal communication skills
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Express desire and show the willingness to assist customers and resolve issues
• Work independently and in a fast-paced, team environment

Education and Training:

• Requires High School diploma
• Requires knowledge of Microsoft Office
• Previous banking experience preferred, but not required

Benefits and Compensation

(Base Pay Range: $19-$21/hour)

Equal Opportunity

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