Growth Account Manager - Global, Remote at Magic

About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital ) and over $30M in funding to date. We are fully remote across Asia and US time zones. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page What You'll Do • Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal • Monitor account health signals proactively: usage patterns, email tone, engagement trends, task volume shifts • Identify and close expansion opportunities before clients request them — build the case, present it, close the growth • Deliver QBRs to US founders and C-suite that tell a strategic story backed by data • Maintain 99%+ GRR and drive 102%+ NRR across your book of business • Partner with Account Leads and Success Coaches to ensure VA performance meets client standards • Work with Recruitment Operations when clients need additional or replacement talent Our Hiring Process Apply - Application + Pre-Qualifying Questions HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit) 24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role. 2nd Level Interview — Panel interview with Senior CSMs 3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills Final Interview — 1-on-1 with Head of Sales & Customer Success Background Check + Vetting Job Offer