Project and Service Support Analyst - IFTA/IRP at ARI Automotive Rentals Inc — Mount Laurel, NJ

What will you be doing?

The Project and Service Support Analyst - Licensing and Compliance role acts as a client facing representative, ensuring strong relationships and client satisfaction through effective communication and problem-solving. The Project and Service Support Analyst - Licensing and Compliance will manage the priority queue, resolve client inquiries, and serve as the main contact for escalations, driving timely and effective resolutions. Additionally, the role includes supporting team members, maintaining accurate knowledge articles, and demonstrating professionalism in handling challenges while managing time effectively.

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Provides support to team members (e.g., Specialist II – Licensing) during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

What are we looking for?

• Bachelor’s degree in a related field or equivalent work experience. Additional education, certifications, or experience are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• Ability to work independently and as part of a team
• 2-4 years’ experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

#LI-CD1

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits

Regular Full-Time

Temporary or Part-Time

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $60,800.00 - $86,640.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)