Business Services Lead at Equus — Hackensack, NJ

• Serve as a consultant for the local business community and will serve high-growth, high-demand industries
• Promote WorkSource services such as talent recruitment and screening, On-the-Job Training (OJT), hiring events, pre-employment assessment testing and facilitation, labor market information, access to tax credits and downsizing services to local businesses and coordinate efforts with other business outreach partners to provide a customized solution for each unique employer
• Responsible for developing relationships with businesses, directed by WSW, and engaging them in our services
• Work in partnership with all WorkSource staff and all WorkSource teams to provide quality services to businesses
• Share learned industry-specific workforce knowledge with all WorkSource staff and teams to help meet the shared vision of a skilled and qualified workforce
• Deliver WorkSource presentations as well as training to the business community, partner organizations, job seekers, etc., in both small and large groups
• Assist with training new and existing staff on software programs, projects, and sector/business development, and other tasks as assigned
• Track performance related to IWTs, OJTs, WEX’s and cohort training. This will also include monitoring available training funds.
• Work in partnership with supervisors, operations manager and one stop operator to develop SOP’s for the team
• Quality check the team’s training documents to ensure quality data is being documented
• Follow and understand all Federal, State and Local policies
• Drive the team to meet performance and quality standards
• Work on other projects as assigned.
• Bachelor’s degree in Business or related field OR equivalent combination of education and relevant experience (customer service, recruiting, human resources, etc.)
• Familiarity with area businesses preferred, but not required
• Knowledge of account management practices applicable to large and small businesses
• Demonstrated ability to collaborate diplomatically and effectively with stakeholders and partners
• Demonstrated ability to effectively facilitate trainings, presentations and/or workgroups
• Demonstrated excellent communication, writing and computer skills; must have a high level of proficiency with Microsoft Office applications
• Demonstrated experience working with all levels of leadership within an organization
• Demonstrated ability to work effectively as part of a team as well as independently
• Willingness and ability to work outside of normal work schedule (mornings and evenings) as business needs require
• Must have a valid driver’s license to travel locally to onsite meetings with employers and to attend offsite industry and community meetings

Starting Annual Salary: $70k