Resort Services Supervisor at Westgate Resorts — Orlando, FL

As a Resort Services Supervisor, you will:

• Notify telephone company of switchboard operational difficulties reported by operators.
• Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
• Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
• Assign switchboard positions.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
• Study and standardize procedures to improve efficiency of subordinates.
• Maintain harmony among workers and resolves grievances.
• Prepare composite reports from individual reports of subordinates.
• Adjust errors and manage complaints.
• Train new team members and keep attendance records.
• Ensure faxes and mail is distributed and handled correctly.
• Conduct a daily audit and trace any questionable phone problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• 1 year previous supervisory experience in call-center environment required.
• Must be able to work second shift, weekends and holidays.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Excellent customer service skills to ensure every guest is welcomed and assisted.
• Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact