Strategic Account Manager - Global, Remote at Magic

About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital ) and over $30M in funding to date. We are fully remote across Asia and US time zones. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page What You'll Do As a Strategic Account Manager at Magic, you will own a portfolio of 10–15 VIP US accounts — founders, CEOs, and executives across SMBs and growth-stage companies. Your mandate is not account maintenance. It is account growth: retaining every dollar in your book, identifying the next opportunity for each client before they see it themselves, and building the kind of trust that turns a single contract into a long-term partnership. The difference between a Strategic Account Manager and a typical CSM: A typical CSM responds to client needs. A Strategic Account Manager anticipates them. A typical CSM waits for expansion signals. A Strategic Account Manager creates the case for expansion before the client imagines it. A typical CSM acts when clients churn. A Strategic Account Manager spots the signal that churn is coming and acts weeks before. Our Hiring Process Apply - Application + Pre-Qualifying Questions HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit) 24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role. 2nd Level Interview — Panel interview with Senior CSMs 3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills Final Interview — 1-on-1 with Head of Sales & Customer Success Background Check + Vetting Job Offer