Product Designer - Carbonhouse at Axs — Charlotte, NC

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events—from concerts and festivals to sports and theater—at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment. Today, we continue to lead the evolution of the ticketing and live event industry.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Product Designer to join our Carbonhouse team in Charlotte, NC. Carbonhouse builds the digital infrastructure behind live entertainment—the websites and products powering arenas, stadiums, theaters, and the events that fill them. We're not just a web agency anymore; we're becoming a product and platform company, and design sits at the center of that shift.

This role holds two distinct responsibilities at once:

• Lead client website designs: Present to clients, translate their brand identity, and own the work from first concept to launch.
• Maintain a product lens: Use every client build to discover and pressure-test reusable patterns for our core platform.

In this position, you will get designs close to production, partner tightly with developers to ship them, and feed what you learn back into the product.

If your instinct on a client project is to "just get this one out the door," this isn't the role for you. If your instinct is "how do I make this client's site excellent and build it in a way that benefits the next fifty clients," keep reading.

What Will You Do?

• Lead end-to-end client projects: Own the design process from concept to launch on our platform, collaborating closely with the Creative Director to present concepts, interpret client brands with high craft, and drive successful outcomes.
• Serve the client and build the product simultaneously: Deliver tailored solutions for the client in front of you while identifying scalable patterns to feed our growing product suite, ensuring each project compounds value rather than ending at launch.
• Design in real materials, not just Figma: Utilize AI-assisted tooling to prototype and validate concepts in environments close to a working front-end, ensuring clients see realistic outputs and hand-offs to development are pre-tested.
• Partner with development as a peer, not a hand-off: Consult on technical feasibility early, speak the engineering team's language, shape clean work, and reduce development churn by answering complex structural questions before build starts.
• Direct AI as a core part of your workflow: Architect prompts, build small automations, evaluate machine output, and use AI to accelerate velocity without sacrificing design craft. You establish what "good" looks like when tools generate initial drafts.