Administrative Assistant I at Integrity Marketing Group — Johnstown, PA

Administrative Assistant

American Insurance Marketing Group

Johnstown, PA

Job Summary

Provide front-office coordination, team support, and administrative assistance to ensure a smooth, compliant, and professional client experience.

Primary Responsibilities:

Client Experience & Front Desk:

• Greet, check in, and assist clients promptly and professionally
• Maintain a clean, organized, and client-ready reception area
• Ensure all interactions comply with HIPAA confidentiality standards

Phone & Communication Management:

• Answer and route inbound calls using a multi-line system
• Provide accurate information or transfer calls to agents with supporting information
• Respond to voicemail, email, and general inquiries promptly

Scheduling & Coordination:

• Schedule and confirm appointments accurately
• Screen caller needs to ensure appropriate appointment scheduling
• Coordinate agent calendars and schedule changes

Data Entry & Systems Management:

• Enter and update client demographics and plan information in CRM
• Maintain compliant digital and physical records
• Verify completeness and accuracy of all client data

Office Support:

• Assist with application prep, document collection, and intake forms
• Prepare client files, forms, and meeting materials for agents

Office Operations:

• Manage office supplies and inventory, including occasional pickup
• Assist with meeting and event logistics (materials, refreshments, setup, off-site pickup if needed)
• Support marketing and community outreach efforts

Primary Skills & Requirements:

• High School diploma or equivalent required - Previous administrative, customer service, or insurance-related experience is a plus, but not required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Ability to multitask in a fast-paced environment Proficiency with Microsoft Office, CRM systems and office technology
• Knowledge of, or willingness to learn, industry regulations to ensure compliance

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

About Integrity