Member Sales Associate at Serenity Healthcare — Houston, TX

Member Sales Associate

Location: Galleria, TX

Employment Type: Full-Time ONSITE

What You'll Do

Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step Listen carefully, ask the right questions, and document client information accurately and thoroughly Work toward individual KPIs and contribute to team performance goals with consistency and accountability Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving Coordinate handoffs between internal teams to ensure the client experience stays seamless Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar You build trust quickly and people feel comfortable with you almost immediately You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome Strong active listening skills — you catch what people mean, not just what they say Able to manage a high volume of interactions without letting quality slip Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Schedule & Compensation

Condensed work week — three 13-hour shifts Competitive pay 90% employer-paid medical, dental, and vision coverage 401(k) retirement plan 10 PTO days to start, 15 after year one, plus 10 paid holidays Significant growth and promotion potential as Serenity continues to expand

About Serenity