Implementation Coordinator at Scientific Games, LLC — Alpharetta, GA

Scientific Games:

Position Summary

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

Job Functions:

• Work alongside the Field Service Team to lead the implementation of lottery retail technology.
• Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
• Review and compile pre-implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
• Conduct Train-the-Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Other functions and responsibilities as assigned.

Position Requirements/Qualifications:

• Must be able to work Eastern time zone hours
• Technologically adept in computers, systems, applications and specialty hardware
• Ability to communicate with all levels of management and customer accounts
• Ability to quickly grasp new technology and concepts
• Ability to understand and define complex workflows
• Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
• Minimal travel required
• Retail convenience industry, marketing, and lottery experience preferred but not required
• Excellent written, verbal, and presentation skills
• Excellent communication and leadership skills
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive)

Qualifications

Education

High School Diploma or GED

Physical Requirements

Work Conditions