Floating Community Manager at BH Management — Remote

Who We Are

Position Summary: The Floating Community Manager is responsible for traveling to oversee the day- to- day financial, administrative, sales and marketing and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The Floating Community Manager directly supervises the onsite staff and facilitates the successful management of the property while they are onsite. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the propertys occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
• Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
• Partners with Regional Manager to create operating income/expense budgets that reflect the owners objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
• Prepares related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
• Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy.
• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
• Travel up to 100% of the time to other sites as scheduled.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Bachelor's degree in Business, Management, Real Estate, or a related field; equivalent combination of education and relevant experience will also be considered.
• 3–5 years of property management experience, including responsibility for property operations, resident/customer service, and financial performance.
• Ability to travel as needed via automobile and air transportation for business meetings, training, and company events.
• Proficiency in Microsoft Office Suite, particularly Word and Excel, and comfort learning and utilizing property management technologies and systems.
• Strong verbal and written communication skills, with the ability to build productive relationships with residents, clients, vendors, and team members.
• Demonstrated ability to prioritize multiple responsibilities and perform effectively in a fast-paced environment.
• Understanding of accounting and financial principles related to property operations and budgeting.
• CAM (Certified Apartment Manager) and/or CAPS (Certified Apartment Portfolio Supervisor) designation may be required in accordance with applicable state or local regulations.
• Experience with Yardi or similar property management software.

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for extended periods, occasionally moves throughout the office, constantly operates a computer and other office equipment, frequent and repetitive motion, including movements of the wrists, hands and/or fingers, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds. This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.