Customer Service Representative at Together Power Energy Co. — Austin, TX
Full job description
Benefits
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
We are seeking a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving concerns, and ensuring customer satisfaction through effective communication and problem-solving. You will be responsible for providing information about products and services, processing orders, and maintaining accurate customer records.
The ideal candidate will have excellent verbal and written communication skills, a positive attitude, and the ability to remain calm under pressure. You should be comfortable working in a fast-paced environment and be able to adapt to evolving customer needs. Experience with customer service software and a commitment to delivering exceptional service are highly valued.
Key responsibilities include assisting customers via phone, email, or chat; addressing issues and escalating complaints as needed; and collaborating with other departments to resolve complex inquiries. The successful candidate will demonstrate empathy, patience, and a strong desire to help others, supporting the overall customer experience and contributing to team goals.