Center Manager at Careerteam — Denton, TX

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manger will report to the Operations Manager.

Your Impact on Career Team’s Success:

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations
• Maintain accurate inventory records and complete assigned reporting tasks
• Identify community partnerships, collaborate with other professionals and maintain partner relationships
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center’s budget and achieve propose funding allocations for service delivery
• Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high-quality delivery standards
• Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
• Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include:

• A Bachelor's degree in Bachelor’s degree in business, marketing, public relations, or community organization or development or equivalent experience
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge of the workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring
• Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communications skills
• Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
• Must have a valid driver's license and adequate vehicle insurance coverage

• Bilingual or Multilingual
• Master’s or MBA Degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type:  Full-Time, Exempt Employee

Salary: $65,000 - 70,000/yr

Job Site: On Site

Travel: 15-20%

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) P