Field Service Manager at Smiths Group — Chicago, IL

Job Summary

The Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer.

Duties and Responsibilities

• Install, test, and commission equipment at client locations
• Diagnose and repair mechanical, electrical, or technical issues
• Perform preventive maintenance and upgrades
• Provide technical support and training to customers
• Document service visits, repairs, and maintenance activities
• Ensure compliance with safety standards and company policies
• Coordinate with internal teams (engineering, support, logistics)
• Travel to customer sites as needed

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related field (or equivalent experience)
• Experience with troubleshooting technical equipment or systems
• Strong problem-solving and analytical skills
• Ability to read technical manuals, schematics, and diagrams
• Good communication and customer service skills
• Willingness to travel frequently

Key Skills

• Troubleshooting & diagnostics
• Customer service mindset
• Time management
• Technical aptitude
• Adaptability in field environments
• Medical, Dental, Vision
• 401k Retirement Plan with company match
• Life, Short-Term Disability
• Paid Vacation
• Paid Holidays