Transperfect · US-El Paso, TX

Customer Service Representative at Transperfect — US-El Paso, TX

Full-timeUS-El Paso, TXPosted 2026-07-24Apply on Workday
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Full job description

Location: 1015 Belvidere St., El Paso, TX 79912

  • Full-time with Benefits:Award-winning benefits package, medical/dental, 401K, PTO and much more!
  • Career Advancements
  • Newly Renovated Corporate Office in the Phoenix Ahwatukee Area
  • State of the Art Game Room
  • Superior Employee Engagement Program

Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

  • Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
  • Communicates effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
  • Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
  • Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
  • Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
  • Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
  • Attends all scheduled training as required
  • Accomplishes other general tasks as required or necessary

Qualifications

  • High School Diploma or General Equivalency Diploma required; 18 years or older
  • 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
  • Typing 35-40 WPM
  • Schedule Flexibility
  • Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
  • Ability to deal with customers from diverse backgrounds
  • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
  • Quality Customer Service Skills
  • Ability to handle escalated calls, with empathy and professionalism
  • Decision making and problem-solving skills
  • Excellent time management skills

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.