Bilingual (Spanish-speaking) Customer Service Specialist — Remote

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

To join our team as a Spanish-speaking Customer Service Specialist! We are looking to expand our Residential Program Team in Oregon and Southwest Washington delivering customer support services on behalf of an Oregon-based non-profit client. In this role, candidates will be part of a program delivery team supporting innovative energy conservation and renewable energy programs to customers throughout the Oregon and Southwest Washington. This candidate will:

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
• Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
• Address disputed rebate claim data and route appropriately if necessary.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
• May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

Please note: Candidates considered must reside in Oregon or SW Washington. Fluency in both English and Spanish is required. Reliable transportation is a plus.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this career opportunity, you’re a great fit if you can...

• Maintain strong ongoing communications (English and Spanish) with customers and contractors to identify opportunities to connect customers with the best programs to fit their needs.
• Investigate and resolve customer issues or concerns promptly, ensuring a positive customer experience while adhering to company and client customer service delivery expectations.
• Contribute to continuous customer experience improvement initiatives.
• Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing.
• Effectively coordinate regularly with internal and external cross-functional teams.
• Remain detail-oriented, organized, and reliable while having compassionate and patient phone and email etiquette.

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described.

DOT Requirements

Compensation Range

$48,800.00 - $66,300.00Currency

USDType

Salary

Equal Opportunity Employer