Inbound Collections Specialist at North American Recovery — West Valley City, UT

Benefits

• Health insurance
• 401(k)
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance

About the Role

North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day.

North American Recovery, a Utah based National Collection Agency is hiring!

Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job.

Do I need collections experience?

No! An understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person!

What we offer:

• Cash bonuses
• 401k benefits with employer contributions
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Excellent attendance earned time off, with ability to earn 6 days off yearly
• A paid day off on your birthday!
• Paid Training
• A wage base of $20/hour, plus a commission schedule
• 8:00 am - 4:30 pm or 8:30 am to 5:00 pm Shifts
• Top collector, and attendance luncheons

Our company is growing at a rapid rate, and future management opportunities will eventually be available.

Required skills:#

• Reliable and dependable (good attendance is a must)
• Effective communication skills
• Problem solving and analytical skills
• The ability to multi-task
• A positive attitude and a focused mentality
• Working knowledge of computers

Minimum Education#

• High school diploma or equivalent

We have an outstanding work environment in a very professional, positive office setting that is centrally located at 1600 West 2200 South.

Visit our website to hear what our employees think about working here: http://www.north-american-recovery.com/employee-reviews.html Or you can watch our employee testimonials by clicking this link: https://www.youtube.com/playlist?list=PLE4uuYA8HAuSTRBR0utCCS6QYT9RsUfkV

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Supervisor

Work Remotely:

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Salary: $20 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Salt Lake City, UT 84119: Reliably commute or planning to relocate before starting work (Required)

Education

• High school or equivalent (Preferred)

Experience

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Responsibilities

• Handle inbound calls from customers regarding outstanding account balances and payment arrangements
• Negotiate payment plans and settlements in accordance with company guidelines and compliance standards
• Accurately document all account activity and customer interactions in the collections management system
• Review and verify account information to ensure accuracy before processing payments or adjustments
• Provide exceptional customer service while maintaining professionalism in sensitive financial conversations
• Meet or exceed individual performance metrics including call resolution, recovery rates, and productivity goals
• Adhere to FDCPA regulations and internal compliance policies at all times

Requirements

• Prior experience in collections, customer service, or a call center environment preferred
• Strong verbal communication and active listening skills
• Ability to handle high call volumes in a fast-paced environment
• Familiarity with FDCPA guidelines and debt collection compliance is a plus
• Proficient in basic computer navigation and data entry
• Self-motivated with a results-driven mindset and attention to detail
• High school diploma or GED required

About Us

North American Recovery is a trusted name in the debt recovery indu