Experienced Service Advisor at L0020 Lithia Chrysler Jeep Dodge of Klamath Falls — Klamath Falls CJD, OR

## Dealership:

L0020 Lithia Chrysler Jeep Dodge of Klamath Falls

# Lithia Chrysler Jeep Dodge of Klamath Falls

Now Hiring: Service Advisor

• Pay: Commission pay plan with base and incentives
• Schedule: Weekend availability required, schedule TBD

Why Join Our Team?

Are you an experienced Service Advisor looking for your next opportunity? We're looking for a motivated professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner following Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Offer a multi-point inspection.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Dispatch repair orders to technicians following department dispatch policy and using cost control methods.
• Communicate with technicians to gain clear understanding of services required and or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• 2 years Prior Service Advisor experience required
• Reliable, shows up ready to work
• Strong attention to detail
• Sense of urgency
• Excellent communication
• Basic computer skills
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us