Security Concierge Sat-Sun 11pm-7am at Comstock — Silver Spring, MD

Position Description:

Responsibilities

• Access control for guests, tenants, and vendors.
• Provide elevator assistance and door assistance to all guests.
• Provide customer service and assistance to clients, customers, and visitors.
• Daily activity report, access control reports, and incident reports daily.
• Observation and reporting of all safety concerns.
• Patrol the common areas.
• Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.
• Consistently and effectively uses software applications necessary to record and track work.
• Performs other duties as assigned.

Qualifications

• High School Diploma
• Minimum of 2 years’ experience in customer-service related job