Origination Specialist at US Physical Therapy — Lynchburg, VA

The Patient Care Coordinator serves as the first point of contact for all incoming referrals, patients, and referral sources. This role is essential in creating a welcoming first impression by providing exceptional customer service with professionalism, warmth, and efficiency.

Responsibilities include:

• Answer incoming calls from patients and referral sources in a courteous, timely, and professional manner.
• Schedule new patient appointments and process incoming referrals accurately.
• Provide information regarding Rehab Associates' services, clinic locations, and registration process.
• Maintain a thorough understanding of insurance trends, direct access regulations, referral sources, FOTO, and the Rehab Associates website.
• Accurately collect and enter patient information while maintaining attention to detail.
• Protect patient confidentiality at all times by adhering to HIPAA regulations and company privacy policies.
• Collaborate with clinic staff to ensure a seamless patient experience from the first interaction.
• High school diploma or equivalent required.
• Exceptional customer service and communication skills, both in person and over the phone.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude with a team-oriented mindset.
• Proficient computer and data entry skills.
• Passion for providing an outstanding patient experience.