Receptionist at Integrity Marketing Group — Coral Gables, FL

Job SummaryAbout Copeland Insurance Group

Copeland Insurance Group has been serving Americans from their headquarters in Longview, Texas since 1964. Their personal, service-driven approach has earned this company a place among the top businesses in the industry. For over half of a century, Copeland Insurance Group has provided a variety of different coverage options to thousands of people across America. Copeland Insurance Group is a proud member of the Integrity Family of Companies.

Job Summary

You will provide administrative support to our team of insurance agents, handle customer inquiries directing them appropriately, & perform other administrative tasks.

Primary Responsibilities:

• Answer & direct calls on a fast-paced multi-line phone system.
• Manage client databases & update client information accordingly.
• Assist with preparation of reports & documents.
• Provide excellent customer service.
• Communicate effectively and professionally in person, over the phone, and in writing with customers, agents, carriers, supervisors, & co-workers.
• Provide support to agents & team in the day-to-day operations of the business.
• Identify, troubleshoot, and resolve operational issues quickly.

Primary Skills & Requirements:

• Self-motivated
• Critical thinking
• Flexibility to adapt to changing business operations
• Excellent customer service skills
• Excellent interpersonal skills
• Demonstrated excellent oral and written communication skills
• Ability to represent the company in a professional and positive manner
• Ability to multi-task and operate in a fast-paced environment
• Ability to work independently and as part of a team
• Strong organizational skills
• Proficiency with Microsoft Office, Excel
• Willingness to expand knowledge, learn new skills & take on new tasks
• High attention to detail, accuracy & confidentiality
• Bi-lingual a plus

About Integrity