Program Manager, Pharmacy Operations (Contract to Perm) at Evergreennephrology — Remote

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

As the Program Manager, Pharmacy Operations with Evergreen Nephrology, you will lead the implementation, growth, and ongoing operational success of Evergreen's pharmacy program. This is a 6-month contract with the opportunity to convert to full-time employment. This program connects patients with a specialized pharmacy partner that provides pre-sorted, multi-dose medication packaging, home delivery, proactive refill management, and ongoing pharmacist support designed to improve medication adherence and simplify complex medication regimens for patients living with chronic kidney disease and other chronic conditions.

In this role, you will provide leadership and oversight for a team of Pharmacy Care Coordinators responsible for patient outreach, enrollment, consent capture, documentation, and pharmacy workflow execution. You will oversee day-to-day program operations, establish standardized processes, monitor performance metrics, and ensure consistent execution across participating practices and markets.

You will partner closely with provider practices, pharmacy partners, internal operational teams, and clinical stakeholders to support successful implementation, drive enrollment growth, remove operational barriers, and continuously improve the patient and provider experience. This role requires a balance of strategic thinking and hands-on operational leadership, with accountability for program performance, team development, implementation success, and operational excellence.

While this position is fully remote, you must be able to work 8:30am – 5pm in the central or eastern time zone. This position will also require occasional travel to practice sites.

Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:

• Oversee day-to-day operations of Evergreen's pharmacy program, ensuring consistent execution of enrollment, outreach, documentation, and pharmacy workflow processes.
• Lead, develop, and support a team of Pharmacy Care Coordinators through onboarding, training, coaching, performance management, and ongoing professional development.
• Establish and maintain operational workflows, standard operating procedures, training materials, scripts, and job aids that support consistent program execution and scalability.
• Monitor program performance against established enrollment, productivity, quality, and operational metrics; identify trends and implement improvement plans when needed.
• Develop and maintain program dashboards, reports, and performance summaries for operational and leadership stakeholders.
• Lead implementation activities for new provider practices, markets, and pharmacy program expansions, ensuring operational readiness and successful launch execution.
• Partner with provider practices, pharmacy partners, and internal Evergreen stakeholders to identify operational barriers, resolve issues, and improve program performance.
• Serve as the primary operational escalation point for complex patient, practice, provider, workflow, or pharmacy-related concerns.
• Conduct routine quality reviews, call audits, workflow assessments, and documentation reviews to ensure adherence to program standards, approved workflows, and compliance requirements.