Lead - Solutions Engineer (Verticals) at Freshworks — Raleigh, NC

What You'll Do

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.
• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation.