Automotive Service Advisor | Weekends Off | Covington at Christian Brothers Automotive — Covington, LA

Job Title:

Automotive Service Advisor / Writer

Location:

71223 Hwy. 21, Covington, United States, 70433

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Strong proficiency in Windows-based computer software and automotive store applications
• Experience in an Automotive Guest Service role or Automotive Service Writer/Advisor/Sales role required
• Proven ability to build and maintain strong guest and client relationships
• Working knowledge of automotive systems and parts
• Demonstrated ability to collaborate within a team-driven environment to achieve shared goals
• Genuine passion for the automotive industry and a commitment to serving the local community

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment