Columbia Auto Body · Whitman, MA

Front Desk Receptionist / Customer Service Representative at Columbia Auto Body — Whitman, MA

Full-timeWhitman, MA$17–$20/hourPosted 2026-08-04
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Full job description

Benefits

  • 401(k)
  • Health insurance
  • Paid time off

Columbia Auto Body is a busy, fast-paced collision repair facility seeking a motivated and dependable Front Desk / Customer Service Representative to join our team in Whitman. We are looking for a team player who thrives in a customer-focused environment and enjoys multitasking.

Responsibilities

  • Greet and assist customers in person and over the phone
  • Manage incoming calls, emails, and customer inquiries
  • Communicate with insurance companies regarding claims and repair status
  • Assist appraisers with paperwork and administrative tasks
  • Schedule appointments and maintain customer records
  • Provide exceptional customer service throughout the repair process
  • Support daily front office operations and maintain an organized workspace

Qualifications

  • Previous customer service experience required
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and team-oriented mindset
  • Proficient with computers and office software
  • Knowledge of CCC One is a huge plus
  • Bilingual in Portuguese is a bonus

Schedule

  • Monday – Friday
  • Full-time position