IT Engineer at Virtahealth — Remote

We are seeking an experienced IT Engineer to take on a pivotal role in supporting our rapidly growing, distributed team of 1,000+ U.S. employees. Reporting to the Director of IT, you will spearhead our most technically complex projects, with a heavy emphasis on workflow automation and operational efficiency.

In this role, you will partner closely with our Systems Administrators, Engineering, and InfoSec to operate critical systems and execute key IT initiatives. If you have deep expertise in Okta Workflows, a relentless passion for automation, and the drive to build highly scalable IT solutions in a fast-paced environment, we would love to hear from you.

# Responsibilities

Endpoint Management

• Manage the Mac Fleet: Lead the endpoint management strategy for a growing ecosystem of macOS devices
• Streamline Provisioning: Drive Zero-Touch device provisioning and maintain highly accurate hardware inventory management
• Enforce Device Trust: Implement and manage endpoints tools, establishing robust device trust frameworks utilizing tools such as Jamf and Okta

Identity and Access Management

• Administer SSO: Administer, optimize, and scale our Single Sign-On environment
• Implement PAM: Partner with Engineering and Security teams to roll out robust Privileged Access Management (PAM) solution(s)
• Ensure Device Health: Deploy Device Health Assurance protocols leveraging enterprise tools

Scaling Operations & Automation

• Automate Workflows: Architect and deploy IAM Workflows to automate cross-departmental processes in collaboration with IT Support, Recruiting, and HR
• Drive RPA Initiatives: Develop proposals and strategies to implement a Robotic Process Automation (RPA) platform for back-office operations
• Optimize Spend: Continuously audit systems and processes to discover and execute on cost-saving opportunities

Security & Compliance

• Build Zero Trust: Collaborate with the Security team to architect and maintain a Zero Trust security model using enterprise tools
• Maintain Compliance: Ensure all IT infrastructure meets rigorous compliance standards, including SOC2, HIPAA, and HITRUST
• Govern Integrations: Manage the issuance and integration of API keys, ensuring strict adherence to internal security policies.
• Monitor DLP: Oversee and maintain Data Loss Prevention (DLP) protocols

On-Call

• Act as Tier 2 Support: Serve as a primary escalation point for complex, high-level IT support inquiries
• Ensure Reliability: Participate in an on-call rotation (covering approximately 20% of nights and weekends) to triage and resolve urgent, system-critical issues

# 90 Day Plan

• Fully flesh out the project plan for the implementation of Device Trust
• Implement or improve upon at least one automation workflow
• Evaluate the current Mac fleet's Zero-Touch device provisioning and identify areas to optimize efficiency and hardware inventory accuracy

# Must-Haves

• Demonstrated 3+ years experience in a Systems Administrator, IT Engineer, or senior escalation-level IT Support role, ideally within a fast-paced, high-growth environment
• Solid understanding of IT security fundamentals, including Zero Trust concepts
• Experience with Okta SSO configuration, user lifecycle management, and Workflows for advanced automation
• Enterprise Mac endpoint and macOS administration experience (Jamf strongly preferred)
• Successful design and implementation of repeatable AI-enabled workflows that address team bottlenecks and improve efficiency

# Values-driven culture

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

#LI-remote

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $96,000 - $124,500 annually. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

#LI-remote