SweatHouz CONTRAST THERAPY · Remote

Remote Membership & Customer Service Phone Representative

Full-timeRemote$17–$22/hourPosted 2026-08-04
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Full job description

About the Role

SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.

What You'll Do

  • Answer inbound calls: membership questions, pricing, hours, session booking.
  • Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
  • Manage SMS/text inquiries with the same level of care as phone calls.
  • Log every call and update our CRM / booking system accurately.
  • Escalate anything you can't resolve to the studio manager.

Schedule

  • 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
  • Specific shifts finalized with the studio managers.

What We're Looking For

  • Excellent phone manner — warm, clear, patient.
  • Comfortable with basic CRM/scheduling software (we'll train you on ours).
  • Reliable high-speed internet and a quiet home workspace.
  • Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
  • Self-starter who can work independently with light supervision.

Pay & Logistics

  • $17–$22/hour depending on experience.
  • Remote — provide your own computer/headset.
  • Paid training on our systems and scripts.

This is a remote position.