Account Manager at Noble — Harrisonburg, VA

POSITION SUMMARY

The Account Manager is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets. This position is responsible for interacting with customers and fulfilling their requirements primarily through monitoring bid boards, answering incoming quote requests via phone and email, developing relationships with repeat customers, and maintaining an active pipeline. The Account Manager is expected to be professional and well-educated on the products and solutions they are providing to our customers.

Essential Functions Statements

• Answer customer questions about products, prices, availability, product uses, and credit terms using various communication tools
• Recommend products to customers, based on a customer’s mission type, needs, and interests
• Quote prices, credit or contract terms, warranties, and delivery dates
• Utilize ERP system for processing orders
• Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs
• Develop a marketing strategy to access new contacts within the existing account base
• Achieve sales and margin objectives set by your Director
• Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record
• Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts
• Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries
• Monitor all bid boards for opportunities within the assigned market segment. Sites to include DIBBS, GSA Ebuy, Unison, and SAM.gov

POSITION QUALIFICATIONS

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Solid understanding of assigned sales markets as well as company objectives and goals
• Ability to build rapport and credibility with colleagues, customers, and suppliers
• Customer service focused with the ability to manage difficult customer situations

EDUCATION AND EXPERIENCE

• Associates Degree in Business or related field or work equivalent
• Government sales and Federal contracting experience a plus

COMPUTER SKILLS

• MS Office Suite or comparable software, internet search capability, and database creation/entry
• Understanding and experience in Enterprise Resource Planning (ERP) software
• SalesForce experience is a plus

WORK ENVIRONMENT

• Typical office environment

Equal Opportunity Statement: