Scheduling Support Associate (Marlton, NJ) at Ennoblecare

About Us

Summary

Ennoble Care is seeking a full-time Scheduling Support Associate to join our incredible team at our Marlton, NJ office. This role is a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for their scheduling needs. The Scheduling Support Associate will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered.

Responsibilities

• Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.
• Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.
• Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.
• Accurately document all communications and scheduling details in the EMR and other internal systems.
• Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.
• Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.
• Provide excellent customer service by assisting patients and families with appointment-related questions.
• Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.
• Follow documentation protocols and department procedures to ensure compliance and consistency.
• Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.

Qualifications

• Strong verbal communication skills with comfort handling a high volume of phone calls.
• Compassionate and empathetic demeanor with a commitment to patient-centered service.
• Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.
• Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred.
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.
• Reliable, adaptable, and open to learning new processes and systems.
• Must successfully pass a background check and drug screen.